Terms and Conditions
Please read and agree to the Terms and Conditions below.
Welcome to DeKalb County Utility Customer Operations Online Service Center. Please review this entire document, which explains the Terms and Conditions of DeKalb County Utility Customer Operations Online Service Center relating to the benefits and limitations of your agreement with DeKalb County Utility Customer Operations to use these Services.
1. Acceptance of Terms and Conditions
1.1. When you click the "I Agree" button below, you will be agreeing to these Terms and Conditions, and you will no longer receive a paper bill from DeKalb County Utility Customer Operations.
1.2. If you do not agree to these Terms and Conditions, click the "I Disagree" button which will allow you to stop this process and continue to receive paper bills.
1.3. If for some reason you wish to cancel receiving a paperless billing statement, you can cancel this option by following the guidelines/instructions on the website
2. E-Bill View – Viewing your bills through DeKalb County Utility Customer Operations Online Service Center
2.1. You agree to electronically receive your bill and view your account online. You may also receive other information that would have been sent with your DeKalb County Utility Customer Operations paper bill, such as bill inserts.
3. Payment Service
3.1. Payments are processed through DeKalb County’s secure partner website, LexisNexis Payment Solutions. LexisNexis Payment Solutions is a separate site from DeKalb County Utility Customer Operations Online Service Center and is maintained by LexisNexis VitalChek Network Inc.
3.2. If you have been disconnected or are scheduled to be disconnected in the next 48 hours, after making your payment please contact DeKalb County Utility Customer Operations Customer Care Center at (404) 378-4475 with your confirmation number to restore service or to prevent service interruption. For account concerns or questions please call DeKalb County Customer Care Center at (404) 378-4475.
3.3. Before you make a partial payment please contact DeKalb County Utility Customer Operations Customer Care Center (404) 378-4475 to verify the payment amount is sufficient to prevent service interruption or service restoration.
3.4. Please be advised any payments made will be reflected the next business day after payment is submitted.
4. Consent to Receive Information Electronically
4.1. By consenting to receive information electronically you verify that:
4.2. In order to receive this information electronically, and to access and retain any
disclosures you receive, you will need a desktop or laptop personal computer with a minimum web browser that supports 128 bit encryption. You must also have ability to receive and read email.
4.3. You (i) agree to provide true, accurate, and complete information. You will update such information in order to keep it current and agree not to misrepresent you identity.; (ii) acknowledge and agree to receive disclosures electronically, and confirm that you will download or print the disclosures for your records; (iii) agree to keep your email address current and to notify DeKalb County Utility Customer Operations immediately of any change in your email address; (iv) acknowledge that you can access information that is provided electronically; and (v) acknowledge that your action constitutes your signature and agreement to these Terms and Conditions, as well as your consent to receive these electronic communications pursuant to the Electronic Signatures in Global and National Commerce Act(ESIGN, Pub. L. No. 106-229, 14 Stat. 464, enacted June 30, 2000, 15 U.S.C. ch.96) and Georgia’s Uniform Electronic Transactions Act (O.C.G.A. §§ 10-12-1 to 10-12-20, Laws 2009, Act 141, effective July 1, 2009) and intend that these Statutes apply to the fullest extent possible.
5. Notice of Limitations and Warranties
5.1. DeKalb County Utility Customer Operations may use a third party hosted website to provide Online Services to you. Technical or other difficulties, which cannot always be anticipated, may cause the loss of data or other service interruptions. For this reason, YOU AGREE THAT DEKALB COUNTY UTILITY CUSTOMER OPERATIONS ONLINE SERVICE CENTER ARE PROVIDED "AS-IS," WITHOUT WARRANTIES OF ANY KIND.
5.2. You understand that the information you have chosen to receive is confidential in nature. We are not responsible for unauthorized third party access to information and/or communications provided electronically, or for any damages, including direct, indirect, special, incidental or consequential damages caused by unauthorized third party access. We are not responsible for delays in transmission of any information or for any computer virus or related problems. If you change your e-mail address, you are required to notify us
5.3. All questions about transactions made with the DeKalb County Utility Customer Operations Online Service Center must be directed to DeKalb County Utility Customer Operations and not to the bank or other financial institution where you have your bank account. DeKalb County Utility Customer Operations is responsible for its Online Services and for resolving any transaction errors.
5.4. In addition, if you receive notice that DeKalb County Utility Customer Operations will begin sending other information electronically (e.g., application disclosures, Privacy Statements, and billing statements, etc.), you may withdraw your consent to receive such electronically-sent information at any time. To receive this other information in paper form, or to withdraw your previously provided consent, please contact us with the specific information you wish to receive in paper form. Your request will apply only to those specific items of information you designate, or you may electronically choose to unenroll from DeKalb County Utility Customer Operations Online Service Center at any time.
5.5. You may stop participating in the Online Service Center by clicking on the unenroll button.
5.6. If and when you terminate services with DeKalb County Utility Operations, your account may be accessible up to one year to view or retrieve any previous payment/usage history.
5.7. Neither termination nor discontinuation of DeKalb County Utility Customer Operations Online Service Center shall affect your liability or obligations under this Agreement.
5.8. You may not assign your rights to use the DeKalb County Utility Customer Operations Online Service Center, as defined under this Agreement, to any other party. DeKalb County Utility Customer Operations may assign this Agreement, in its sole discretion, or delegate certain rights and/or responsibilities to third parties, vendors or contractors without your consent.
5.9. You are responsible for all telephone access fees and/or internet service fees that may be assessed by your telephone and/or internet service provider when accessing DeKalb County Utility Customer Operations.
6. Online Services
6.1. This Agreement, including fees and service charges, may be amended from time to time by DeKalb County Utility Customer Operations, including the addition of new charges and/or a revision of Terms and Conditions. In this event, DeKalb County Utility Customer Operations shall provide Notice of Change to you. Any use by you of DeKalb County Utility Customer Operations Online Service Center following a Notice of Change shall constitute your acceptance and agreement to such changes. Further, DeKalb County Utility Customer Operations may revise or update its programs, services or related material which may render all prior versions obsolete. DeKalb County Utility Customer Operations will notify you of any such changes; however, DeKalb County Utility Customer Operations reserves the right to terminate this Agreement with regard to all prior versions of its programs, services, and/or related material, and limit your access to DeKalb County Utility Customer Operations’ most recent revisions and updates.
6.2. DeKalb County Utility Customer Operations shall not be deemed to have waived any of its rights or remedies under this Agreement unless such waiver is written and signed by DeKalb County Utility Customer Operations. If DeKalb County Utility Customer Operations delays or refrains from exercising any of its rights or remedies under this Agreement, such delay or omission shall not constitute a waiver of such rights or remedies, or of any of its other rights or remedies. A waiver on one occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.
6.3. The section captions named herein are for convenience only and shall not control nor affect the meaning or construction of any of the provisions of this Agreement – Terms and Conditions.
8. Use of Information
9. Member Account, Password and Security
9.1. For certain features available through the Website, we require the use of encryption technologies provided for your protection, and/or your use of a User ID and Password after setting up your User Account. DeKalb County Utility Customer Operations uses reasonable precautions to protect the privacy of your User ID, Password and User Account information... You, however, are ultimately responsible for protecting your User ID, Password and User Account information from disclosure to third parties, and you are not permitted to circumvent the use of required encryption technologies. You are required to take reasonable precautions to safeguard your User ID and Password. You agree to never leave your computer unattended while using DeKalb County Utility Customer Operations Online Service Center, and to always exit DeKalb County Utility Customer Operations Online Service Center by clicking on "Log Out." You also agree to immediately notify DeKalb County Utility Customer Operations of any unauthorized use of your User ID, Password and/or User Account, and/or any other breach of security by calling (404) 378-4475, or by emailing DeKalb County Utility Customer Operations at firstname.lastname@example.org.
9.2. You are solely responsible for any activity that occurs with respect to your User Account, User ID and/or Password. While DeKalb County Utility Customer Operations provides certain encryption technologies, uses other reasonable precautions to protect your confidential information and provides suitable security, it does not, and cannot, guarantee or warrant that information transmitted through the Internet is secure, or that any such transmissions are free from delay, interruption, interception or error.
10. Privacy Outside the Website
10.1. The Website may contain various links to other websites, including links to various third party service providers. DeKalb County Utility Customer Operations is not and cannot be responsible for the privacy practices, or the content, of any of those other websites. If you decide to enter into one of those links, please check with those websites in order to determine their privacy policies and your rights under them.
11. Choices with Your Personal Information
11.1. Whether you submit personally-identifiable information to DeKalb County Utility Customer Operations is entirely up to you. You may decide not to submit personally-identifiable information through the Website; in which case DeKalb County Utility Customer Operations may not be able to provide certain services to you, including DeKalb County Utility Customer Operations Online Service Center. Required information to obtain a User Name and Password in order to use DeKalb County Utility Customer Operations Online Service Center will include the following: (1) your email address (2) your Account Number, and (3) your Zip Code. Please note that any information that you post, upload or transmit to DeKalb County Utility Customer Operations, and/or on the Website, cannot be removed and will remain subject to these Terms and Conditions.
If you have additional questions or comments of any type, or if you see anything on this Website that you think is inappropriate, please alert DeKalb County Utility Customer Operations by e-mail or by sending through U.S. Mail, your comments or requests to:
Attn: DeKalb County Utility Customer Operations Customer Care
DeKalb County Utility Customer Operations
774 Jordan Lane
Decatur, GA 30033
DeKalb County Utility Customer Operations