City of New Bern

Online e-Bill View and e-Bill Payment Service Agreement

Terms and Conditions

Welcome to City of New Bern Online e-Bill View and e-Bill Payment Service. You have accessed a secure third party payment processing site hosted by Doxim. This payment site is operated and maintained independently of City of New Bern. After confirmation of payment, Doxim will provide details to City of New Bern. Note: the payee on your financial statement for this transaction will be listed as "New Bern Payment". Please review this entire document which will explain the Terms and Conditions of City of New Bern’s online services relating to the benefits and limitations of your agreement with City of New Bern to use these services.

Acceptance of Terms and Conditions

E-Billing Services

• You agree to electronically receive your bill and view your account.

E-Bill Payment Service - Paying your City of New Bern bills online

By consenting to pay your bills electronically you understand and verify that:

• You are providing City of New Bern with your bank or credit card account information and agreeing to these Terms and Conditions. You authorize City of New Bern or its contractor to follow the payment instructions that are received through the City of New Bern Online Bill Payment Service. When City of New Bern receives payment instructions, you authorize us to debit your bank or credit card account and obtain funds on your behalf. Funds arrive as close to the business day designated by you as reasonably possible. You also authorize the financial institution that holds your bank or credit card account to debit your bank or credit card account.

• If you properly follow procedures described herein, and City of New Bern fails to process payments according to the payment instructions received, City of New Bern will reverse any late charges incurred as a result. In any other event, you agree to incur the risk and responsibility for paying any late charges or penalties.

• You are responsible for any fees associated with your bank or credit card account. In using City of New Bern’s Online Bill Payment Service, you are requesting the system to make payments for you from your bank or credit card account. If we are unable to complete a transaction for any reason associated with your bank or credit card account (for example, there are not sufficient funds), the transaction will not be completed and City of New Bern may assess late charges or penalties in accordance with City of New Bern’s Rate Resolution.

Consent to Receive Information Electronically

By consenting to receive information electronically you verify that: • In order to receive this information electronically, and to access and retain any disclosures you receive, you will need a desktop, laptop personal computer, tablet, or smartphone with adequate capability with the minimum of a web browser. You must also have the ability to receive and read email.

• You (i) agree to provide true, accurate and current information and to not misrepresent your identity; (ii) acknowledge and agree to receive disclosures electronically and confirm that you have the capability to read, understand, and print the disclosures for your records; (iii) acknowledge that you can access information that is provided electronically; and (iv) acknowledge that your action constitutes your signature and agreement to these terms and conditions as well as your consent to receive these electronic communications pursuant to the Electronic Signatures in Global and National Commerce Act and intend that this statute applies to the fullest extent possible.

Notice of Limitations and Warranties

• City of New Bern may use a third party hosted web site to provide Online Services to you. However, technical or other difficulties cannot always be anticipated, which may cause the loss of data or other service interruptions. For this reason, YOU AGREE THAT City of NewBern'S ONLINE SERVICES ARE PROVIDED "AS-IS" WITHOUT WARRANTIES OF ANY KIND.

• You understand that the information you have chosen to receive is confidential in nature. City of New Bern is not responsible for unauthorized access by third parties to information and/or communications provided electronically, nor any damages including direct, indirect, special, incidental or consequential damages caused by unauthorized access. City of New Bern is not responsible for delays in the transmission of any information or for any computer virus or related problems. If your e-mail address changes, you are required to notify City of New Bern.

• In addition, when or if you receive City of New Bern's notice about sending other information electronically (like application disclosures, privacy statement, and billing statements, etc.), you may withdraw your consent to receive such other information electronically at any time. To receive other information in paper form or to withdraw your previously provided consent, please contact City of New Bern with the specific information you wish to receive in paper form. Your request will only apply to those specific items of information you designate. Or you may choose to un-enroll from City of New Bern’s Online Services electronically at any time.

• When you un-enroll in City of New Bern Online Services all "scheduled" payments will be terminated. City of New Bern may terminate the Online Services at any time. Neither termination nor discontinuation shall affect your liability or obligations under this Agreement.

• You may not assign your rights under this Agreement to use the City of New Bern’s Online Services to any other party. City of New Bern may assign this Agreement at our sole discretion or delegate certain rights and/or responsibilities to third parties or vendors/contractors.

• You are responsible for all access fees and/or internet service fees that may be assessed by your cell phone and/or internet service provider when accessing City of New Bern’s Online Services.

• This Agreement, including fees and service charges, may be changed by City of New Bern from time to time, including the addition of new charges and terms. In such event, City of New Bern shall provide notice to you. Any use of the City of New Bern Online Services after you are provided with a notice of change will constitute your agreement to such changes. Further, City of New Bern may revise or update the programs, services or related material that may render all such prior versions obsolete. City of New Bern will notify you of such changes and reserves the right to terminate this Agreement as to all such prior versions of the programs, services, and/or related material and limit access to City of New Bern’s more recent revisions and updates.

• City of New Bern shall not be deemed to have waived any of its rights or remedies under this Agreement unless such waiver is written and signed by City of New Bern. If City of New Bern delays or refrain from exercising any rights or remedies under this Agreement, such delay or omission shall not be a waiver of such rights or remedies or any other rights or remedies. A waiver on any one occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.

• The captions of sections hereof are for convenience only and shall not control or affect the meaning or construction of any of the provisions of this Agreement - Terms and Conditions.

City of New Bern

PO Box 1710

New Bern, NC 28563

252-639-2750