Online Refund Policy

Online payments made in excess of the total bill amount invoiced will show as a credit on the customer’s next billing statement. Questions concerning refunds of erroneous payments should be directed to the City of Dayton Consolidated Contact Center at (937) 333-3550 or [email protected] to submit refund requests. If the refund request is approved by the Finance Department, the refund will be made in the form of a check.
The following will be required to process the request for refund: date of payment, amount of payment, payment confirmation, proof of payment provided by your financial institution, copy of state issued driver’s license or state issued identification. All business refund requests are to be made on the company letterhead. Upon receipt of all required documentation the refund process may take up to 14 business days.
The City of Dayton reserves the right to revise this policy at any time.

Important Payment Information

Please note CREDIT CARD payments made before 8:00 pm will post to your account the same day. If made after 8:00 pm it will be posted to your account the following business day.

All SCHEDULED CREDIT CARD payments will post to your account the following business day. If you are in shut-off status, a scheduled payment may not prevent service termination.

If you are paying by E-CHECK/ACH, your payment will not post for up to four business days. The water shut off order will not be cancelled and the water will not be turned on until your payment posts to your account. If you have been shut off notified or your water is shut off, use the automated telephone system at 937-333-3550 and pay your bill by credit card or debit card for immediate posting to your account.

NOTE: Please ensure your routing and account numbers are correct prior to processing your payment. This information can be verified with your financial institution. All rejected payments will be subject to fees and possible shutoff of water service.

Additionally, you can pay at the CASHIER'S WINDOW (101 W. Third St.), Monday thru Friday, from 8:00 a.m. to 5:00 p.m. on business days. Business days do not include holidays. Paying at the cashier’s window by cash, credit card, or check posts immediately to your account.

The E-CHECK/ACH option may be used for payments made outside of the United States.