FIRSTENERGY SOLUTIONS TEST
Electronic Bill Presentment and Payment
Terms and Conditions

Welcome to the Electronic Bill Presentment and Payment Program ("EBPP Service") for FirstEnergy Solutions. The following Terms and Conditions govern the use of the FirstEnergy Solutions EBPP Service to view and/or pay your FirstEnergy Solutions bills online.

Acceptance of Terms and Conditions

BY CLICKING "I AGREE" BUTTON BELOW, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS AND YOU WILL BE ABLE TO VIEW AND/OR PAY YOUR BILLS FROM FIRSTENERGY SOLUTIONS THROUGH THE FIRSTENERGY SOLUTIONS EBPP SERVICE.

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE FIRSTENERGY SOLUTIONS EBPP SERVICE AND YOU WILL NOT BE PERMITTED TO COMPLETE THIS ENROLLMENT PROCESS.

Services

Viewing your bills through FirstEnergy Solutions EBPP Service

You will receive your bill and view your account electronically. You may also receive other information that would have been sent with your FirstEnergy Solutions paper bill, such as bill inserts.
You will not receive a paper copy of your billing statement. In addition, Ohio customers will not receive a paper copy of any applicable disconnection notice. However, you will be able to view and/or print your statements online.

Paying your bills through FirstEnergy Solutions EBPP Service

You agree that it is your responsibility to pay your electric bills monthly and that you are responsible for any late fees for such bills.

As part of the FirstEnergy Solutions EBPP Service, you will provide FirstEnergy Solutions with your bank or credit card account information and instructions regarding the payment of your electric bills from your account. You authorize FirstEnergy Solutions, or its contractor, to follow the Payment Instructions and debit or charge your account and obtain funds on your behalf. You also authorize the financial institution that holds your account to make such payments.

Transactions should appear on your bank or credit card account statements and your next monthly electric statement. You are responsible for any fees associated with your bank or credit card account and your financial institution may be responsible to provide disclosures, receipts, statements, and other communications for such accounts. Questions about bank or credit card account statement, lists of your transactions, or errors or unauthorized transfers, stopped payments, fees imposed on your account, or your limitation of liability should be directed to your financial institution.

Payment Instructions must be entered prior to 2:00 p.m. Eastern Standard Time on or before the due date to avoid a late payment charge. If you properly follow procedures described herein, including submitting your Payment Instruction prior to the 2:00 p.m. cutoff time, and FirstEnergy Solutions fails to process payments according to the Payment Instructions received, FirstEnergy Solutions will reverse any late charges incurred as a result. In any other event, you agree to incur the risk and responsibility for paying any late charges or penalties.

If you have arranged in advance to make a regular payment from your bank or credit card account, you can cancel a payment in a "scheduled" status up to the day before the "scheduled" payment.

In using FirstEnergy Solutions EBPP Service, you are requesting the system to make payments for you from your bank or credit card account. If we are unable to complete a transaction for any reason associated with your bank or credit card account (for example, there are not sufficient funds or the payment exceeds credit limits), the transaction will not be completed and FirstEnergy Solutions may assess any applicable late charges or penalties for bills that are not paid on time.

Consent to Receive Information Electronically

By accepting these Terms and Condition, you consent to receive all billing statements and related information electronically and that we may maintain an electronic record of your agreement.

In order to receive this information electronically, and to access and retain any disclosures you receive, you will need a personal computer with a minimum web browser that supports 128 bit encryption. You must also have ability to receive and read email. You are responsible for all telephone access fees and/or internet service fees that may be assessed by your telephone and/or internet service provider when accessing the FirstEnergy Solutions EBPP Service.

You (i) agree to provide true, accurate and current information and to not misrepresent your identity; (ii) acknowledge and agree to receive disclosures electronically and confirm that you may download or print the disclosures for your records; (iii) acknowledge that you can access information that is provided electronically; and (iv) acknowledge that your action constitutes your signature and agreement to these terms and conditions as well as your consent to receive these electronic communications pursuant to the Electronic Signatures in Global and National Commerce (E-SIGN) Act and intend that this statute applies to the fullest extent possible.

In the event that you withdraw your consent to receive information electronically, you will be required to un-enroll from the EBPP Service and begin receiving your bills via US Mail Service. You will no longer be able to view your bills electronically. You will be required to make your payments on a monthly basis by either check or entering the EBPP site and entering your payment information manually.

Privacy / Security

You recognize and agree that FirstEnergy Solutions will use the information you provide for participation in the EBPP Services, including disclosure of the information to other parties involved in the EBPP Service, such as contractors, financial institutions and governmental agencies and that the use of such information shall be otherwise subject to the FirstEnergy Solutions Privacy and Legal Statements found at

https://www.firstenergycorp.com/content/fecorp/corporate/privacy_legal_statement.html.

You understand that the information you provide and receive as part of the EBPP Service is confidential in nature. You agree to keep your Password and profile information confidential to prevent unauthorized access to your account. You are responsible for all transactions others authorize on your account if you permit other individuals to use this service, including using your Password to access your account. If you use this service for business account(s), you are responsible for establishing and maintaining your own internal security procedures to prevent use by unauthorized employees or persons. You agree that FirstEnergy Solutions and its subsidiaries and affiliates are not responsible for the security and privacy of your Password, including but not limited to your misuse or disclosure of your Password. If you forget your Password, our Customer Service Department should be contacted during business hours for assistance or you may utilize the online self-service functionality to reset your password.

Notice of Limitations and Exclusions of Warranties

We are not responsible for unauthorized access by third parties to information and/or communications provided electronically or for delays in the transmission of any information, computer virus or related problems, loss of data or other service interruptions. You agree that if electronic notification of your statement is not received for any reason, including but not limited to communications error or computer program failure, you remain solely responsible for timely payment